21st Century Reviews
3.84 / 5 based on 68 Reviews | Submit Your ReviewSatisfactionClaimsCostBillingService
21st Century insurance is a wholly owned subsidiary of AIG insurance. The company was originally founded in 1958, and AIG announced in May of 2007 that it intended to purchase the company. The company specializes in special insurance, including motorcycles and high risk drivers, and reportedly insures more than 1.5 million vehicles.
Company Information3 Beaver Valley Road
Wilmington, DE 19803
(302) 252-2450 (Fax)
Last Updated: 2019-12-13
Company Reviews (68)
Excellent value/cost ratio, excellent service, January, 2012
- excellent pricing: quotes from other insurers during past three-four years have been always 50-100% higher including all possible discounts and membership benefits
- excellent service: choice of billing, payment, documentation options - everything you can find nowadays (paper, electronic, online, bank account, credit card, etc.), personal online library containing all downloadable documents (from bills and policy statements to registration cards)
- excellent customer service: newsletters, prompt and professional replies from the representatives
- none after almost five years of being a customer
Rate increases, February, 2013
Every year the cost goes up a couple hundred dollars
5 years 4 costly premium increases, September, 2014
In 2009 my former ins co. dramatically increased my premium (w/out car ins credit) after 13 loyal years so I shopped around. I found 21rst Century and was pleased that I could get the same coverage for hundreds less($1099) so I switched. I wish I never did. One year later the premium was the same as my old company ($1251 including car ins credit, imagine w/out)...now 2014 with no claims ever, raising my deductible and lowering the property coverage(over covered), I've had four premium increases that total over $822 in additional annual cost!!!( $606 increase in the last 2 years) I do not live in a disaster/flood/wind hail zone no slopes etc .... Shopping around again and hoping to get a company that is reasonable, honest and rewards its customers. I have never had to put in a claim so I cannot comment on the ACTUAL service but who wants to? I am left feeling I am paying more for absolutely nothing but a friendly voice to vent to when you call customer service about the increases!
Affordable Auto Insurance and excellent customer s, July, 2012
I have insurance for my Toyota Prius with 21 Century. Last time my car was hit by another driver when my wife was driving. My claim is handled very fast and my premium was not increase. I have already recommended this company for my friends. The feedbacks I got were satisfactory.
I would like to stay with this company. Now, I'm buying a house and want to have both insurance for auto and home. I'm shopping for better deal.
Hope you don't need to use it , November, 2015
As long as your paying it's all good , I never had a accident before and I'm over 40, the ins was reasonable. But when I had a small fender bender they where to quick to almost triple my premium. Would recommend that you search elsewhere, I'm am now with usaa and am very pleased , plus just in case usaa has accident forgiveness.
Stolen vehicle review, August, 2016
Our car was stolen on the 24th of July. It is now the 25th of August, and we still don't have a settled claim. Not only do we not have a settled claim, but our adjuster is thousands of miles away, will not return our calls, and they canceled the rental car on the 11th. The only way we knew it was canceled was the rental place called on the 24th of August asking if we were ever going to bring the car back. You get what you pay for, and in the case of 21st Century, you're not getting much.
customer service, January, 2012
Dealing with customer service has been a delight. Great response time and knowledge. Their cost for coverage far surpasses other companies I'd been approched by with their specials.
walter glasz, January, 2012
It was a wonderfull response to my accident with a dear, and there servive was on top of everthing including rental car when I arrived at the auto body shop.
Outrageous, July, 2017
Up...up...up and out of sight premiums.
Someone ran a light hit our car, we both had Farmers they would'nt pay the claim.
Every year it's about six hundred dollars more.
I'm looking elsewhere.
Great, December, 2015
Thanks for helping me you guys were amazing and I cant believe this service was just the best I have had in a long time.
Poorest Customer Service, September, 2015
No two customer service representatives had the same answer for an ERROR THEY MADE. Charged me to clear it up.
satified, August, 2015
Application was simple. Employees are courteous.
Returned telephone calls in a timely manner. Open to questions and/or concerns. Positive experience.
poor cutomer service and rates keep going up, August, 2013
Started my policy with 21st Century in 2010. My husband was in an accident in July of 2012. The officers at the scene said both drivers were at fault but for some reason 21st decided to go ahead and pay the claim, Of coarse our premiums went up. Then we were in a accident in May of 2013 which was absolutely not our fault and was even on video. We then received a letter from the state saying they had not received our proof of insurance for our company. We called them and they called us back saying they took care of this. They did not and my husbands license was suspended. Then they sent us a notice cancelling us because of the accident that happened more than a year ago.
21st Century-everything I wanted for less., January, 2012
I like the price and service from 21st Century Auto Insurance. They provide good coverage at a reasonable cost. The cost was made even better by adding in numerous safe-driver discounts and others. I have not had a claim with them and I hope not to need these services since I am an excellent driver but there are a lot of other drivers who are not as careful. I can rest well knowing 21st Century is with me.
car ins, January, 2012
good price for just basic coverage. I got first contact and was too pricy. But when I called back and adjusted things to min, everything was fine.
Good service, April, 2012
Everytime I call here for customer support I am greeted by a young sexy sounding lady that is just a joy to deal with. My problems are quickly resolved and the rates are very good. Cheapest I have found in fact.
POOR SERVICE, October, 2016
POOR CLAIMS SERVICE. LOW-BALLING OF TOTAL LOSS CAR VALUES. DON'T RETURN CALLS, BAD ATTITUDE, UNPROFESSIONAL. NOT HONEST.
ONLY WORK UNTIL 4:00PM EST MON-FRI. SLOW TO PAY CLAIM, TRY TO TAKE ADVANTAGE OF YOUNG INEXPERIENCED DRIVERS.
Horrible customer services, May, 2016
DON'T get 21st. They are aweful. They do a lot of double talk, They tried to cancel my policy without telling me, the kicker is that it was their fault and tried to get more money from me! I tried calling them to ask about this cancellation. Vanessa ID # 30850 (if you ever get her just ask for a manager) She will cut you off when she asked a question, disgusting tone she had with me, I told her to stop cutting me off and she just continued to be rude. She didn't listen to a single thing i said. Then tried to blame it on me. I told her to connect me to her boss the manager in charge. She say fine with an attitude and when I was speaking saying thank you she switches me off. She transfers me to team leader Adam, not the manager in charge. She needs to NEVER work with people again. Will not be staying with them.
cost went up,not coming down, January, 2016
cost went up 3 years ago after a no fault accident.not my fault no damage only my car.turn off the road to avoid accident, on the grassy area I drove on to avoid hitting the car stopped in front of me I struck a sign pole with no sign on it. the other car left not involved in accident.waited for a cop never came I drove home, no one hurt no damage to other car he stayed on road.
Outrageous, January, 2016
Outrageous annual premium. Looking for something reasonable.
dollartree, April, 2015
I like rice krispie treats.
Very Good Experience, March, 2014
Their quote was well below others and also gave all the coverage I needed. Had seen their ads on TV in 2012 and gave them a try.
good company, August, 2012
When I filed a claim, it was a quick and efficient process.
very good customer service, August, 2012
the customer service is very good. The responses to any inquiry are handled promptly and very thoroughly. Seldom do I ever have the reason to ask for add`l info.
Handle my claim in a timely manor, January, 2012
What a Great company to deal with customer service was easy to talk to and they know my needs and did it what they said they would do
Great Insurance, January, 2012
I got a quote from this company and the coverages and the price were very good so i purchased a automobile policy from them.
very cool, November, 2015
My present company handles my business very well, March, 2015
The reason for my inquiry is to cut costs. With the high living expenses that exist, I need to find ways to maintain a good level of security at an affordable price.
nice, March, 2015
love 21st century, will stay with them unless a better deal arises.
great insurance period
Bad insurance , December, 2019
This insurance not good never put your car there bad costumer service I have a accident and I was paying full coverage but they never pay me
Thank you, April, 2016
Thank you for the life insurance I will be greatful for that I will never forget that thank you so much
Good service!, April, 2016
- excellent customer service;
- excellent pricing;
They provide good coverage at a reasonable cost. The cost was made even better by adding in numerous safe-driver discounts and others.
nothing, March, 2016
i want to get lowest insurance premium
Insurance Service, March, 2014
Looking for a company which provides good coverage and good service at a reasonable price, serving in a coastal area.
why i chose 21st, September, 2013
have used and like pricing and billing
Very good, August, 2013